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Frequently Asked Questions (FAQ)
Why should I keep my personal health record online with International Data Centers LLC?
What kind of information can I store online in International Data Centers LLC electronic health records?
How does my medical information get into my Online Medical Profile?
How do my medical and health records get into my International Data Centers LLC account?
How do I update my International Data Centers LLC account after I visit my doctor?
What if my doctor is not "cooperative" and will not forward my records to International Data Centers LLC?
What if my doctor charges for copies of my files?
May I include other important documents in my International Data Centers LLC account?
How do I access my account information?
How do I remove my personal health records?
How is my online medical information accessed in an emergency?
Do emergency personnel have to subscribe to the International Data Centers LLC service to access my personal health record?
Will International Data Centers LLC notify my family or loved ones in case of emergency?
How safe are my electronic health records at International Data Centers LLC?
How do I make sure that only authorized emergency personnel or myself view my medical profile?
What should I do if my International Data Centers LLC card is lost or stolen?
What if I've forgotten my username or password?
Can my other family members get an International Data Centers LLC account?
What are the computer requirements to use International Data Centers LLC online medical records?
Can I view my personal health records from any computer in the world?


Why should I keep my personal health record online with International Data Centers LLC?
Over 440,000 deaths occur annually due to misdiagnosis or medical errors. Many of these are simply due to a lack of information regarding the patient's allergies, medications, or preexisting conditions. Instant access to your electronic health record is crucial to emergency personnel when you are unconscious or unable to communicate. Personal health records that are kept online can be accessed through International Data Centers LLC account 24 hours a day for your review or, in case of emergency, transmitted to emergency personnel. Your chances for survival greatly increase when emergency responders have all your personal health informaiton on hand immediately.

What kind of information can I store online in International Data Centers LLC electronic health records?
Every International Data Centers LLC account is centered around a Personal Medical Profile, which contains information about your medical conditions, medications, allergies, medical and family history, immunizations, physician information, and emergency contacts. You can also store copies of life documents like living wills, healthcare durable power of attorneys, authorizations to treat a minor, and organ donor forms. You can also have copies of your medical records from all of your doctors stored online with International Data Centers LLC. With our Platinum and Family Plans, your online medical information will contain doctors' notes and charts, EKGs, X-rays and MRIs, lab reports, and hospital records.*

How does my medical information get into my Online Medical Profile?
International Data Centers LLC provides you with quick and convenient online forms so you can personally input or update your medical profile at any time. Your International Data Centers LLC Medical Profile stores your essential medical information online such as medications, allergy information, shot records, and medical and family history. This information gives emergency personnel a comprehensive summary of your current medical conditions and issues within seconds, which can determine the course of treatment provided.

How do my medical and health records get into my International Data Centers LLC account?
Download and complete the Medical Record Release form found on the Summary Page when logged into your International Data Centers LLC Account. Then send the form to your doctor. The form authorizes the release of your health records from your doctor to you. Once your records are received, you simply upload the information into your International Data Centers LLC account where it is immediately ready for your review and emergency access anytime, anywhere.

How do I update my International Data Centers LLC account after I visit my doctor?
Updating records into your International Data Centers LLC account is easy. Simply go to the International Data Centers LLC Members Home Page, click on "Files & Legal Documents" and then Save or Print a medical release form by clicking the "View" button and using your browsers ability to Save (On Windows Ctrl + S) or Print (On Windows Ctrl + P). Send the form to your doctor requesting updated records be sent to you. You will add the new information to your International Data Centers LLC account once it is received. This way, you'll have an up-to-date record of your most current health condition. Remember, you can update your online medical profile information such as medications, current medical conditions, and allergies anytime.

What if my Doctor is not "cooperative" and will not forward my records to me?
Since legally they are your records, your doctor is required by federal law to provide your records to you or your representatives, they may charge a processing fee, but the records are yours.

What if my Doctor charges for copies of my files?
In most cases, the doctor will provide copies of your files at no charge. However, in some cases the doctor may charge you a nominal fee for copies.

May I include other important documents in my International Data Centers LLC account?
You can add important Life Documents to your International Data Centers LLC account. Advanced Directives include:

Living Will
Healthcare Durable Power of Attorney
Medical Authorization to Treat a Minor
Organ Donation Form

To include these documents in your electronic health record, simply mail copies of these documents along with a form you download from the member website. The form is located on the Summary Page of the member pages.
If you require other forms, please contact us at members@intldatacenters.com.

How do I access my account information?
When you sign up for online access, we ask you to create your own password. You use this password along with a unique username to access your account.

How do I remove my personal health records?
You have the ability to edit your profile information at any time through the Member Home Page. If you need assistance please contact us at customercare@intldatacenters.com or call us at 1-866-934-1703.

How is my online medical information accessed in an emergency?
In an emergency situation medical providers access your account using the Life Number printed on your International Data Centers LLC Condition Access Card. Note that entry through the Emergency Login only gives medical personnel the ability to review your online medical information, not to add to it or make changes to your profile. Only your username and password may authorize changes.

Do emergency personnel have to subscribe to the International Data Centers LLC service to access my personal health record?
No. Only you need to subscribe to the International Data Centers LLC service. In an emergency situation any medical providers with access to the Internet can login to your account using the Life Number printed on your International Data Centers LLC Condition Access Card (your personalized emergency ID card). Unlike other medical information management systems, physicians do not need any special equipment or have to be members themselves to access the International Data Centers LLC service. Note that entry through the Emergency Login only gives medical personnel the ability to review your file; they will not be able to alter your personal health records. Only your username and password may authorize changes.

Will International Data Centers LLC notify my family or loved ones in case of emergency?
During the enrollment process, you choose in advance those you want notified in case of an emergency. Emergency personnel can use the information in your International Data Centers LLC account to contact them.

How safe are my electronic health records at International Data Centers LLC?
International Data Centers LLC has taken every precaution to ensure that electronic health records are secure, remain confidential and that individual privacy is respected. All data is backed up routinely and stored at an offsite location. In addition, your information is only available via a password protected member area, which assures integrity with 256 bit encryption of all information passed to the client.

How do I make sure that only authorized emergency personnel or myself view my medical profile?
The username and password that you choose during the enrollment process will ensure that you are the only person who can update your account. The Emergency Login information provided on your International Data Centers LLC Condition Access Card (Life Number) allows authorized emergency personnel to view your records only. No other person can gain access to your information through any other means.

What should I do if my International Data Centers LLC card is lost or stolen?
Like your ATM or credit card, if you lose your International Data Centers LLC card just contact our Customer care at 1-866-934-1703 and we'll cancel the Life Number on your card and issue you a new one. You can print a temporary card with your new emergency login pass codes from the "Member Profile" section and keep it with you until your new permanent card arrives in the mail.

What if I've forgotten my username or password?
Click on the "Email Me My Password" link in the Secure Login area to have your password sent to you. Please check the materials that have been mailed to you for your username. If you cannot find this information, please call our support line at 866-934-1703.

Can my other family members get an International Data Centers LLC account?
Yes. Your spouse, relatives, children or other family members can enjoy the benefits of having an International Data Centers LLC account. It only takes a few minutes to enroll and receive the security and comfort of knowing that their medical information is available anytime, anywhere! Each family member will receive their own card and an account when they join as an International Data Centers LLC family member.

What are the computer requirements to use International Data Centers LLC online medical records?
You must have Internet access and a browser that uses SSL encryption such as Internet Explorer (versions 9.0 or greater), Chrome and Firefox (latest versions).

Can I view my personal health records from any computer in the world?
Yes, as long as you have Internet access from a computer, you can log onto www.intldatacenters.com and use your Username and Password to access your secure files.
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